+ Do you test your products on animals?

We do not test our products on animals.

+ How to create an account on the Yossa Skin Care site?

You can create your account directly on the home page, by clicking on the “my ACCOUNT” section at the top of the page, above the navigation bar, then click on “Create your account”. Then, all you have to do is complete the account creation form with your personal details, as well as your e-mail address. Then, choose your confidential password, which you validate twice. All you have to do is confirm the creation of your account. To do this, click on the "Create my account" button at the bottom of your screen.

+ How can I change my email address?

You must first connect to your account by clicking on the “my ACCOUNT” section at the top of the page, above the navigation bar. Log in using your email address and password. In “my ACCOUNT”, click on the “See my personal information” section. You will be able to modify your new e-mail address. Important: Your identifier on the site will also be modified during each change of e-mail address.

+ Can I pay securely on the yossaskincare.com site?

Yes, all the information relating to your order, and in particular your online payment transactions by bank card, are completely secure. You can buy online safely. On our website www.yossaskincare.com, if you choose to pay now, your credit card information is directly communicated in encrypted mode (SSL protocol) to a Secure Payment Provider who consults the bank servers in order to avoid abuse and fraud and gives Yossa Skin Care the authorization to pay. At no time is Yossa Skin Care in possession of the entire card number that you have entered.

+ What are the payment methods ?

Payment for your purchases on the Site is made exclusively in Euros and is made according to the payment method authorized by the commercial offer concerned. Online payment by credit card is completely secure. Payments by Maestro, Electron, Pass and Accor cards are not accepted.

+ Protect yourself from fraudulent emails

Think you've received a phishing email masquerading as an email from Yossa Skin Care? Please let us know as soon as possible by contacting our customer service by e-mail from Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturday from 8:00 a.m. to 7:00 p.m. We ask you to send us this e-mail. We will analyze this message in order to react to the best of our ability in the interest of our customers. You answered this email and entered your personal information and credit card number on the fraudulent site? We recommend that you also contact your bank as soon as possible.

What is phishing? It is a widespread fraudulent practice of sending e-mails, or setting up pop-up windows, pretending to be a company (or a bank, or an administration) with the aim of extracting Internet users their personal data (identity, bank card number, etc.). In most cases, under the pretext of allowing him to update his personal details or to benefit from an attractive commercial offer, the Internet user is invited to click on a hypertext link to a counterfeit website with a form to be completed. . If the Internet user enters their information, hackers can then retrieve it and use it for their own account. Also, the Internet user may be encouraged to call a premium rate phone number to obtain a gift or an illusory advantage.

What are the right reflexes? Never respond to this type of solicitation. Please note that Yossa Skin Care will never ask you for your confidential information (bank details, secret code, etc.) in an e-mail.

In case of questionable e-mail:

• Never open attachments, they may contain a virus
• Never click on a link contained in an e-mail whose origin is not certain

Also, we advise you to install an anti-virus on your computer, to use the anti-spam tools of your e-mail, and to regularly check that they are activated and up to date.

For any additional information, visit the website www.internet-signalement.gouv.fr