+ What are the costs and delivery times?

Depending on the offers, Yossa Skin Care offers you various delivery services, including Mondial Relay delivery services. Your order is processed immediately and you are delivered within three working days from the validation of your online order before 2:00 p.m., Monday to Friday. Shipping costs may be offered depending on the offers. Prices subject to change. Delivery services (with or without supplements) may be offered to you on the delivery page of the online ordering process.

+ How to track my parcel?

To know at any time where your package is located, simply log on to the MONDIAL RELAY site. To identify yourself, enter your order number. Then click on "continue". Your orders appear immediately on the screen.

+ What are the terms of return or exchange?

• If your product does not meet your expectations, don't worry. You have a right of withdrawal which you can exercise within 14 days of receipt by you of your entire order, in accordance with the regulations. To exercise this right, you must inform us within this period of your decision to withdraw, by clicking here. In the latter case, we will send you an acknowledgment of receipt by e-mail. You must return your product to us as soon as possible, in its original packaging, in perfect condition to Yossa Skin Care Service Client 34070 Montpellier France and in any event within 14 days at the latest following the communication of your decision to retract you. We undertake to exchange it to you or, if you wish, to reimburse it to you as soon as possible and at the latest within 14 days from the information of your decision to withdraw, the reimbursement may however be deferred until recovery by us of your product or proof of shipment. In all cases, it will intervene according to the following methods: The package is returned in its entirety, we will refund the price of the package and any shipping costs (standard delivery rate), return costs at your expense. The package is not returned in its entirety (you keep one or more of the items ordered), we will refund the price of the returned product (s), any shipping costs are not refunded , the return costs remaining at your expense. The product is returned because of our responsibility, we will reimburse you for the product, any shipping and return costs.